Mark Klein, Chief Digital Officer of ERGO Group AG, was a guest on the “State of Process Automation” podcast. He discussed with host Christoph Pacher how bots at ERGO relieve employees and improve customer satisfaction.
In the podcast episode Mark Klein shares insights with the listeners: from the challenges of implementing the very first bot to scaling up to 450. He explains what he considers to be the best scenarios for bots – and describes situations in which RPA should be avoided. He also provides tips for quick success in the initial phase of automation.
The podcast is only available in German.
Text: Kristina Tewes