Digitalisation & Technology 14.12.2020
“Hotline” becomes “BOT-line”
At ERGO, we have been experimenting with voice technology for years. For example, we had the first insurance policy that be bought purely by voice - and now, we have several awards in our showcase. But one application - which at first glance does not look very prizeworthy - is just beginning to glow: We are combining one of the oldest communication media in the world with voice technology.