For Germany's companies, digital transformation is primarily an organisational, cultural and personnel challenge. This is one of the many findings of the survey “Champions of Digital Transformation” by Infront Consulting and its media partner Capital. This year's winners include ERGO Group, which shares first place with Signal Iduna in the “Insurance” category.
The survey “Champions of Digital Transformation” examines the state of digital transformation in the German economy for the first time. The transformation programmes of 127 companies in eight sectors were analysed for the report. The focus was on big companies.
At the same time, the “Champions of Digital Transformation” were honoured - companies that have been particularly successful in seizing the opportunities of digitalisation. This year's award winners also include the ERGO Group, which shares first place with Signal Iduna in the “Insurance” category. “The award honours the daily work of our colleagues who seize the opportunities of digitalisation and thus continuously improve the service for our customers”, said Gregor Wiest, Head of Innovation & Digital Transformation at ERGO: “In the past five years, we have - in addition to the successful introduction and scaling of technologies such as robotics, AI or voice - above all learned to develop products and services close to the customer and to constantly use their feedback for further development. I look forward to the further digital journey together with our customers, our ERGO sales partners & specialist units - and numerous technology partners.”
For the survey, qualitative and quantitative analyses were combined through questionnaires and in-depth interviews with the responsible managers. A comprehensive model of digital transformation was used as the basis for the survey, covering thematic blocks such as organisation, culture, employees, infrastructure, data as well as innovation and customer experience, and taking into account differentiated digitalisation goals from automation to platforms.
The following insights were gained:
The entire study and an overview of all award winners is available at: