As a guest of digital expert Jonas Piela, Mark Klein, ERGO's Chief Digital Officer, explains in his podcast among other things what “Robotic Process Automation” (RPA) exactly is - and why this technology relieves ERGO employees.
During the 40-minute discussion, Mark Klein also explains how the plan to introduce RPA at ERGO came about, how it was actually implemented - and why the works council, as an important partner, was involved in the project from the very beginning.
Since April 2020, digitization consultant Jonas Piela has been publishing regular talks on digital transformation with board members and managers in the insurance industry. According to his own statements, his goal is for his listeners to “listen to a casual conversation among like-minded people and thus take away ideas and suggestions for their own work”.
... on asscompact.de - but also on Google, Apple and Spotify as well as directly from Jonas Piela.
Text: Ingo Schenk
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