ERGO's customer relationship management team is inspired by mom-and-pop stores: The grocery store owners knew their customers' needs. The CRM team uses modern data analytics to advise ERGO's customers just as well.
ERGO's CRM team uses state-of-the-art data analytics to ensure that millions of customers benefit from individualised, tailor-made consulting. In addition, our call centre agents benefit from recent developments: They receive the best possible support already during the phone calls with our customers. In our video, Alexander Hombach, Head of CRM, explains the advantages of innovative tools in customer consultations.